Customer Service Lead
Company: Fleet Farm
Location: Waite Park
Posted on: April 15, 2024
Job Description:
Do you enjoy serving customers, mentoring others, and impacting
processes to ensure customers are receiving the best possible
service? - Do you have a positive attitude and love interacting
with people? - If so, this opportunity is for you! The Customer
Service Team Lead is responsible for overseeing Front End
operations, including all Customer Service, Cashier activities,
cart retrieval, and front-end housekeeping. Job duties:
- Through coaching and modeling, the Customer Service Team Lead
will set, lead, and coach Best in Class expectations for customer
servic
- Responsible to conduct daily cashier observations to ensure
consistency and efficiency of customer service processe
- Be on the move, checking with Cashiers to see if they're
experiencing any challenges and give them a helping hand to keep
the lines movi
- Responsible for managing the customer service desk and cash
office operation
- Conduct any cash office activities and outside cash handling
improvement
- Assist with all service desk activities, including accepting
returns, issuing rain checks, sales of tobacco, and pickups of Buy
Online Pick up In Store order
- Responsible for customer service supply ordering and
inventor
- Ensure cash register lanes never get more than 3 customers
- Ensure timely retrieval of shopping cart
- Ensure that restrooms and customer service areas are properly
maintai
- Acts a final decision maker on cashier empowerment and lane
call inquiries, including coaching, teaching, and training
guideline
- Positive promotion of Fleet Farm customer loyalty program,
credit card, and other company initiatives. Job Requirements and
Education:
- High School Diploma or GED preferred.
- Ability to work a flexible schedule, including days, nights,
weekends, and holidays is required.
- 2 years of retail management or supervisory experience
preferred.
- Proven ability to lead, coach, and build relationships in a
fast changing environment.
- Must be able to direct and motivate a diverse population that
includes full-time and part-time Team Members.
- Demonstrated ability to act decisively and implement
solutions.
- Demonstrated ability to multi-task; ability to respond flexibly
in quick changing environment.
- Be comfortable communicating and conducting training.
Keywords: Fleet Farm, Coon Rapids , Customer Service Lead, Hospitality & Tourism , Waite Park, Minnesota
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