RN Patient Advocate
Company: Olmsted Medical Center-MAIN
Location: Rochester
Posted on: February 13, 2026
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Job Description:
Job Description Job Description 0.8 FTE Day Shift Starting Pay -
$39.41 to $54.18 (Based on Experience) Offers for external
candidates are generally made between the minimum and 3/4 point of
the range, based on experience. At Olmsted Medical Center, we value
our employees and are committed to providing a comprehensive and
competitive benefits package. To keep up with the evolving trends,
Olmsted Medical Center offers the following for employees who are
employed at a 0.5 FTE or higher. Medical Insurance Paid Time Off
Dental Insurance Vision Insurance Basic Life Insurance Tuition
Reimbursement Employer Paid Short-Term Disability and Long-Term
Disability Adoption Assistance Plan Qualifications: Completion of
an accredited professional nursing program Current Minnesota
Registered Nurse license required Bachelor’s degree in nursing,
information systems, or related field required Master’s degree in
nursing, information systems, business, or related field,
beneficial Presentation, meeting management, and team facilitation
experience preferred 1-3 years project management experience in
healthcare environment preferred Experience in utilization review
and case management preferred 2-4 years clinical nursing experience
preferred Leadership or management experience preferred Proficiency
in Microsoft Office (Word, Excel, PowerPoint) required Process
Improvement experience preferred Patient relations/customer service
experience preferred Outstanding communication skills required
Self-motivated and self-directed but works well with others Job
Responsibilities: Facilitates resolution of
complaints/grievances/requests for patients and visitors. Documents
patient/visitor concerns to include patient demographic data,
synopsis of incident, actions taken to resolve, and outcome and
inputs into tracking database. Composes letters to patients and
visitors ensuring grammatical accuracy. Coordinates review and
resolution of patient concerns with appropriate managers. Provides
assistance to patients to help them understand the process of their
care. Records and compiles written and verbal patient comments,
concerns or complaints, and relays information to appropriate staff
or manager. Identifies problems and issues related to patient
service. Provides feedback to managers and recommends ways to
improve patient services. Participates on committees, work groups,
and/or process improvement teams that improve patient/customer
satisfaction. Provides guidance in service recovery to enhance the
patient experience. Leads efforts related to patient experience.
Examples may include initiatives including but not limited to Press
Ganey or other patient satisfaction survey results Additional job
responsibilities, including but not limited to, may involve
assisting with chart reviews and core quality measure data
abstraction, tracking and trending of patient inputs to assist in
identification of areas of improvement, leading quality improvement
efforts, leading process improvement efforts, and leading projects.
Other duties as assigned.
Keywords: Olmsted Medical Center-MAIN, Coon Rapids , RN Patient Advocate, Administration, Clerical , Rochester, Minnesota
