Collections Specialist - Remote in Eden Prairie, MN
Company: Optum
Location: Eden Prairie
Posted on: May 26, 2025
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Job Description:
Optum is a global organization that delivers care, aided by
technology to help millions of people live healthier lives. The
work you do with our team will directly improve health outcomes by
connecting people with the care, pharmacy benefits, data and
resources they need to feel their best. Here, you will find a
culture guided by diversity and inclusion, talented peers,
comprehensive benefits and career development opportunities. Come
make an impact on the communities we serve as you help us advance
health equity on a global scale. Join us to start Caring.
Connecting. Growing together. -
This position is full time, Monday - Friday. Employees are required
to have flexibility to work any of our 8-hour shift schedules
during our normal business hours of 8:00am - 5:00pm. It may be
necessary, given the business need, to work occasional overtime.
Our office is located at 1 Optum Circle Eden Prairie, MN, 55344.
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We offer 1 week of on-the-job training. The hours of training will
be aligned with your schedule. Training will be conducted onsite
for the first week of training.
If you reside within two hours from Eden Prairie, MN, you will have
the flexibility to work remotely* as you take on some tough
challenges.
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Primary Responsibilities:
Collect on past due customer invoices.
Communicate professionally with customers to ensure invoices are
paid as soon as possible.
Review and analyze reasons for customer past due invoices.
Communicate internally to resolve reasons for not payment (Billing,
Client Management, etc.)
Work with Cash Applications/Billing/Client Management
Research and resolve collections problems and discrepancies
Reconcile payment application to ensure aligns with customer's
payment application instructions
Effectively communicate with internal business users and
customers
Provide aging reports and other data requested to business
users
This individual should perform required tasks independently and
seek support from manager for clarity as needed, as well as
contribute in a team environment
Work within the SLA's for the department.
Monitor internal & external mailboxes during hours required to be
staffed by AR Solutions Team
Provide backup as needed to AR Solutions Team members
Train team members on your area of expertise (collection
portfolios)
Additional Responsibilities:
Coordinate with multiple departments (ex. Accounting, IT,
Sales)
Identifies process improvements within existing collections
platforms and processes
Assist with the maintenance of collection procedures
Document and maintain appropriate internal controls
Drive for improvements in customer satisfaction by professionally
escalating issues
Suggest process improvements to manager
Update Manager on business specific process changes that would
impact procedural documents and assistance with changes.
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You'll be rewarded and recognized for your performance in an
environment that will challenge you and give you clear direction on
what it takes to succeed in your role as well as provide
development for other roles you may be interested in. -Required
Qualifications:
High School Diploma / GED
Must be 18 years of age OR older
1+ years of Business-to-Business Collection experience
Experience in a metric driven environment
Experience in collections, primarily through phone and email
communication
Payment Reconciliation experience
Microsoft Excel user at an intermediate level (Pivot Tables,
Sorting Data, and Reconciling experience)
Ability to work onsite two times per month at 1 Optum Circle Eden
Prairie, MN, 55344, with flexibility to work onsite full time for
the first week of training
Ability to work full time, Monday - Friday. Employees are required
to have flexibility to work any of our 8-hour shift schedules
during our normal business hours of 8:00am - 5:00pm. It may be
necessary, given the business need, to work occasional
overtime.
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Preferred Qualifications:
GetPaid OR PeopleSoft Collection Software experience
Collection Software tool experience
Accounting Software experience
Experience in large scale ERP environment
Experience working in a global organization
Accounting Bad Debt Reserve Knowledge
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Telecommuting Requirements:
Reside within two hours from Eden Prairie, MN.
Ability to keep all company sensitive documents secure (if
applicable)
Required to have a dedicated work area established that is
separated from other living areas and provides information
privacy.
Must live in a location that can receive a UnitedHealth Group
approved high-speed internet connection or leverage an existing
high-speed internet service.
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Soft Skills:
Solid negotiation, problem solving and resolution skills
Excellent communication skills with a diverse population
Quick learning agility, resourceful, self - motivated, and works
independently
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*All employees working remotely will be required to adhere to
UnitedHealth Group's Telecommuter Policy---
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The salary range for this role is $49,300 to $96,400 annually based
on full-time employment. Pay is based on several factors including
but not limited to local labor markets, education, work experience,
certifications, etc. UnitedHealth Group complies with all minimum
wage laws as applicable. In addition to your salary, UnitedHealth
Group offers benefits such as a comprehensive benefits package,
incentive and recognition programs, equity stock purchase and 401k
contribution (all benefits are subject to eligibility
requirements). No matter where or when you begin a career with
UnitedHealth Group, you'll find a far-reaching choice of benefits
and incentives.
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At UnitedHealth Group, our mission is to help people live healthier
lives and make the health system work better for everyone. We
believe everyone-of every race, gender, sexuality, age, location,
and income-deserves the opportunity to live their healthiest life.
Today, however, there are still far too many barriers to good
health which are disproportionately experienced by people of color,
historically marginalized groups, and those with lower incomes. We
are committed to mitigating our impact on the environment and
enabling and delivering equitable care that addresses health
disparities and improves health outcomes - an enterprise priority
reflected in our mission.
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UnitedHealth Group is an Equal Employment Opportunity employer
under applicable law and qualified applicants will receive
consideration for employment without regard to race, national
origin, religion, age, color, sex, sexual orientation, gender
identity, disability, or protected veteran status, or any other
characteristic protected by local, state, or federal laws, rules,
or regulations.
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UnitedHealth Group is a drug - free workplace. Candidates are
required to pass a drug test before beginning employment.
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#RPO #RED -
Keywords: Optum, Coon Rapids , Collections Specialist - Remote in Eden Prairie, MN, Accounting, Auditing , Eden Prairie, Minnesota
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